returns
if something arrives wrong
everything is made by hand and wrapped with care, but the journey to you does not always go well. if it goes wrong, we will sort it out.
01
when we accept a return
we accept returns if you receive the wrong product, or the right one damaged: a broken jar, a dirty container, or a product that has melted or shattered. it makes no difference whether you have opened it or it is still sealed: what we need is proof that it is not right.
02
how long you have
once the product reaches you, you have 14 days to ask for a return.
03
how to ask
get in touch by any of the ways listed on the site: whatsapp, message, phone call or email. all we ask for is proof: a photograph of the product as it arrived, or of the wrong product you received.
04
who pays for the return
we do. if the return is accepted, the cost of sending it back is ours.